Dear Valued Guest,Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate the effort you have taken to highlight both the positive aspects of your experience and the areas where we can improve.We are delighted to know that you found our room cleanliness, amenities, surroundings, and breakfast variety to your satisfaction, and we are pleased that the complimentary room upgrade added value to your stay. Your kind comments regarding the outdoor playground and kids’ club layout are also appreciated.At the same time, we sincerely thank you for your candid observations. Please accept our apologies for the discomfort caused by the air-conditioning temperature control in your room. Your feedback has been shared with our engineering team for review, as guest comfort is of utmost importance to us. We also note your comments regarding the lack of staff presence and activities at the kids’ club, as well as monitoring at the swimming pool during busy periods. These are valuable points, and we are reviewing our staffing and operational arrangements to better support families, particularly during peak times.Regarding breakfast, we appreciate your understanding of the ballroom setup and thank you for highlighting the limitation with pastry warming. This feedback has been shared with our culinary team as we continue to explore ways to improve the breakfast experience.Your insights are extremely valuable in helping us enhance our facilities and service delivery. We are grateful for your honest feedback and hope to have the opportunity to welcome you back in the future, providing a more seamless and comfortable experience.Simply Yours,Anthony QuinGeneral Manager
Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback following your recent stay with us in the Deluxe Two Queens Room.We are pleased to know that you had an amazing overall experience and appreciated our secluded and relaxing location, which made exploring Melaka more enjoyable for you. It is also wonderful to hear that you found our team friendly and efficient, and that you felt your stay offered good value for money and was worth repeating.At the same time, we sincerely appreciate your constructive comments regarding room hygiene and breakfast quality. Your feedback has been shared with our Housekeeping and Culinary teams for review and improvement, as we continuously strive to enhance cleanliness standards and elevate the taste and variety of our food offerings, especially local flavours.Thank you once again for your honest and balanced feedback. We truly value your support and look forward to welcoming you back again for an even better experience in the future.Simply Yours,Anthony QuinGeneral Manager
Dear Maryamfzainal,Thank you for sharing such a fantastic review following your recent stay at PARKROYAL A’Famosa Melaka Resort.We are truly delighted to know that you found our facilities and amenities superb, and that you enjoyed your stay in the PARKROYAL Club Two Queens room. It is especially pleasing to hear that our resort suited your family well and that the kids room added to your overall experience.Your kind words and perfect ratings mean a great deal to our team and serve as strong encouragement to continue delivering memorable stays for our guests. We are honoured to know that you plan to return, and we very much look forward to welcoming you and your family back again.Simply Yours,Anthony QuinGeneral Manager
Dear Mr Faizzul Iman,Thank you for taking the time to share your detailed feedback following your recent family stay with us.We are pleased to know that you found your room clean, well equipped, and suitable for your family, and that you enjoyed our swimming pool and the variety of food offered. Your positive comments on these aspects are truly appreciated and will be shared with our team.At the same time, we sincerely apologise for the inconvenience caused by the electricity disruptions during the night. We fully understand how uncomfortable this must have been for you and your children, especially with the air conditioning interruptions. Please be assured that this matter has been escalated to our Engineering team for thorough investigation and corrective action to prevent a recurrence.We are also concerned to learn about the condition of the prayer mat provided in your room and the quality of the putu mayam served during breakfast. This is certainly not reflective of our standards, and your feedback has been shared with our Housekeeping and Culinary teams for immediate review and improvement.In addition, thank you for highlighting the congestion experienced during checkout. We acknowledge your comments regarding crowd management in the lobby, and this feedback has been shared with our Front Office team to better manage peak departure times and improve guest flow, particularly for families.We truly appreciate your constructive feedback, as it helps us identify areas that require urgent attention. We hope to have the opportunity to welcome you and your family back in the future and provide you with a much improved and seamless experience.Simply Yours,Anthony QuinGeneral Manager
Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.We are truly delighted to know that you had an outstanding experience and enjoyed our clean, modern, and well maintained resort. It is pleasing to hear that you found the room spacious and comfortable, and that our facilities, especially the pool area, added to a relaxing and enjoyable getaway for both adults and children.We are also glad that you appreciated the breakfast variety and the friendly, helpful service provided by our associates. Your kind words will certainly be shared with the team, as they serve as great encouragement to continue delivering warm and genuine hospitality.It is wonderful to know that our peaceful and convenient location suited your plans and provided the short escape you were looking for. Thank you for recommending our resort and for your intention to return.We truly look forward to welcoming you back again for another pleasant and memorable stay.Simply Yours,Anthony QuinGeneral Manager
Dear Valued Guest,Thank you very much for your outstanding rating and for sharing such wonderful feedback following your weekend stay with us.We are delighted to know that you had a wonderful experience and that our friendly associates, high-quality food, and efficient service contributed positively to your stay. Your kind recommendation and perfect scores across all categories are truly appreciated and serve as great encouragement to our entire team.Thank you once again for choosing to stay with us. We look forward to welcoming you back again for another memorable weekend.Simply Yours,Anthony QuinGeneral Manager
Dear Valued Guest,Thank you very much for your outstanding rating and for taking the time to share your feedback following your recent staycation with us.We are delighted to know that you enjoyed a great two-night stay in our suite room and found it to be very clean and comfortable. Your perfect scores across amenities, cleanliness, surroundings, and service are truly appreciated and serve as wonderful encouragement to our entire team.We also thank you for your thoughtful suggestion regarding the provision of chairs or benches at the playground area for parents. Your feedback has been noted and shared with the relevant team for consideration, as we are always looking for ways to enhance the comfort and convenience of our family guests.It is especially rewarding to learn that you plan to return for your third stay with us. We truly value your continued support and look forward to welcoming you back again very soon.Simply Yours,Anthony QuinGeneral Manager
Dear Abdulmukmiin,Thank you very much for your wonderful review and for rating your stay with us so highly.We are delighted to know that you found our hotel suitable for a family stay, enjoyed the spacious room, and received great service from our team. Your kind words truly encourage us.We appreciate your understanding regarding breakfast being served in the ballroom instead of the restaurant. During peak occupancy periods, this arrangement helps us accommodate all guests comfortably and maintain service flow, although we understand it may differ from the usual dining experience. Your feedback is valuable and will be taken into consideration as we continue to improve our guest experience during busy periods.Thank you once again for sharing your thoughts. We look forward to welcoming you and your family back to PARKROYAL A’Famosa Melaka Resort in the future.Simply Yours,Anthony QuinGeneral Manager
Dear Seih Chung,Thank you for your review! We’re glad you enjoyed the spacious, clean rooms, breakfast variety, and pools. We appreciate your feedback on resort activities and nearby dining options, and we’re happy you found dining in Tampin convenient. We hope to welcome you back again!Simply Yours,Anthony QuinGeneral Manager
Dear Maiyo,Thank you for your kind review and recommendation. We’re pleased to hear you enjoyed the convenient location, friendly service, and well-maintained amenities. We also appreciate your feedback on cleanliness and will continue to improve. We hope to welcome you back again for an even better stay.Simply Yours,Anthony QuinGeneral Manager
