馬六甲愛化摩沙賓樂雅度假村酒店-住客評論

Guest（家庭旅游） 2025-10-01
Room is spacious. More than enough for family (2 adults + 2 kids) The breakfast have lots of variety, plus point have menu for kids corner. Have a big swimming pool with 2 water slide for kids. Next to the Coach premium outlet.
酒店回復：
Dear Yew SiongThank you so much for sharing your wonderful feedback with us! We’re delighted to hear that you and your family had a comfortable stay and enjoyed the spacious room, wide breakfast selection, and especially the kids’ corner menu. It’s great to know the swimming pool and water slides added to the fun, and that our location next to the outlet mall was convenient for you.We truly appreciate your kind words and hope to welcome you and your family back for another enjoyable getaway soon.Simply YoursAnthony QuinGeneral Manager
Guest（家庭旅游） 2025-10-01
Stayed at Park Royal A'Famosa Melaka, and although it's marketed as a 5-star hotel, the overall experience felt more like 3.5 stars. The facilities are noticeably outdated, and the room cleanliness was not up to standard — it lacked the level of care and attention you’d expect from a high-end hotel. We booked a room for four people, but it was quite cramped. Once the beds were in place, there was barely any room to move around, which made it a bit inconvenient for a family stay. The breakfast leaned heavily towards local Malay cuisine and was just average. Don’t expect a wide or international selection. That said, the hotel pool was the highlight of our stay. It’s well-designed for families with children, and our kids had a great time — definitely a plus point. There’s an outlet mall nearby, but there aren’t many food options or interesting places to eat. Overall, it’s a decent choice if you're just looking for a place to relax and let the kids enjoy the pool. But if you're expecting true 5-star quality and service, you may end up disappointed.
酒店回復：
Dear AlanThank you for sharing your detailed feedback on your recent stay at PARKROYAL A’Famosa Melaka. We truly appreciate you taking the time to highlight both the positives and areas for improvement.We’re delighted to hear that your family enjoyed the pool — it’s wonderful to know the kids had a great time. At the same time, we’re sincerely sorry to learn that certain aspects of your stay did not meet expectations, particularly regarding room comfort, cleanliness, and the breakfast variety. Your comments have been shared with our respective teams for review and improvement, as we are committed to enhancing the overall guest experience.We also appreciate your perspective on the facilities and room space. Your feedback helps us identify areas where we can make meaningful upgrades to better reflect the 5-star experience we strive to provide.Thank you once again for your constructive review. We hope to have another opportunity to welcome you and your family back, and to deliver a more seamless and enjoyable stay in the future.Simply YoursAnthony QuinGeneral Manager
Guest（家庭旅游） 2025-10-01
整體來説體驗式非常棒的！只是入住當天遇上公司的team building ，非常多人。吃早餐時因為滿座被安排到了另一邊用餐。還覺得酒店非常貼心，開放了另一個地方讓大家不用等那么久。怎知用餐后才發現食物少了很多種！??感覺被不公平對待，如果提早跟我説，我愿意等的。事后向酒店反映，只説：“抱歉，謝謝你讓我們知道，我們會注意的。”
酒店回復：
Dear GuestThank you for sharing your experience with us. We’re truly glad to know you enjoyed your overall stay, but we sincerely apologize for the inconvenience you encountered during breakfast. We understand how disappointing it must have been to find a reduced food selection after being redirected to a separate dining area.Your feedback is important, and we truly appreciate you bringing this to our attention. Please rest assured that we will review our communication and breakfast arrangements during high-occupancy periods to ensure all guests receive a fair and consistent experience.We hope this isolated incident won’t deter you from visiting us again, and we look forward to the opportunity to provide you with a smoother and more satisfying stay next time.Simply YoursAnthony QuinGeneral Manager
Guest（家庭旅游） 2025-09-01
We were given a room almost at the end of the row, and while it was clean, we faced some issues with the TV and air conditioning. The staff was polite but didn’t really address the feedback. We were disappointed to find no big floats available for rent at the pool (they used to have it). Nevertheless, we managed to have a good time and truly appreciate the birthday setup!
酒店回復：
Dear Sally Thank you so much for taking the time to share your experience with us. We’re glad to hear that you appreciated the cleanliness of the room and the birthday setup — our team will be happy to know it added a special touch to your stay. We’re truly sorry to hear about the issues you encountered with the TV and air conditioning, as well as the unavailability of the big floats at the pool. Your comments are very helpful, and we’ll certainly review them with the respective teams to ensure better attention and follow-up in the future.We truly appreciate your understanding and are delighted that, despite the hiccups, you still managed to enjoy your time with us. We hope to have the pleasure of welcoming you back for a smoother and more enjoyable stay soon.Simply YoursAnthony QuinGeneral Manager
Guest（家庭旅游） 2025-09-01
I had such a pleasant 3D 2N stay at PARKROYAL Melaka. The room was comfortable, the atmosphere relaxing, and the staff were friendly. I especially enjoyed the breakfast and dinner—delicious with plenty of variety. A wonderful experience overall, and I’d love to come back again!
酒店回復：
Dear Khairi,Thank you for posting your kind review. We are delighted that our services and facilities have met to your expectations, and that your stay with us has been a pleasant one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
Guest（家庭旅游） 2025-09-01
Kids friendly hotel Staff semua bagus, even dlm training. Dpt compliment cake lg for birthday even not requesting.. Breakfast pun worth it, byk option including kids area. During check out if kids dpt penuh kn kids pass tu dpt ice cream, cookies. Definitely will come again. Pool pun luas.
酒店回復：
Dear Farah,Thank you for posting your kind review. We are delighted that our services and facilities have met to your expectations, and that your stay with us has been a pleasant one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
Guest（家庭旅游） 2025-09-01
Highlights: 1. Hospitality - 5/5 stars. Some hiccups at the beginning on room booking, but sorted out and had a pleasant stay rest of the holiday. Ms Izza from front desk office offered kind gesture of a dessert plate for the inconvenience my family had. The Manager called me to apologize and wanted to give me some token of appreciation but we left the resort already, however, such hospitality is truly appreciated by a serial hotel stayer like me & family. 2. Food - 4.5/5 stars. Variety and abundance of breakfast foods. Special appearance by pendekar teh tarik makes the whole cuisine experience unique. Had to wake up super early, else no table/ sit outside. I mean of course we woke up early for Fajr prayer but on vacay days, it would be great to not be stressing out about have to rush for breakfast. 3. Room is clean, spacious. The layout of the room is a bit odd as the toilet is literally the first thing being seen upon opening the door. Walls not that thick so can hear people sneezing, talking and tv noise - when they are just a tad loud, not even super loud. 4. This resort is a winner to those who want to explore the Outlet, Safari and Waterworld because it offers free shuttle. Very convenient. The entire resort area is a very beautiful place
酒店回復：
Dear Far,Thank you for taking the time to share such a detailed review of your stay with us. We are pleased to know that you and your family appreciated the warm hospitality from our team, especially Ms Izza, as well as the thoughtful gesture from our Manager. It is also wonderful to hear that you enjoyed the variety at breakfast, our signature teh tarik performance, and found the shuttle service convenient for exploring nearby attractions.We have taken note of your comments regarding the room layout, sound insulation, and breakfast seating, and will review these areas to improve our guests’ overall comfort and experience.We truly appreciate your feedback and kind recognition, and we look forward to welcoming you and your family back again soon.Simply Yours,Anthony QuinGeneral Manager
Guest（家庭旅游） 2025-09-01
Location mudah dekat dengan afamosa zoo and waterpark yg kita nak pergi ada kemudahan ada shuttle dekat hotel hantar ke Zoo dan waterpark tu tak perlu bawak kereta parking jauh , Tapi elak kan pergi time musim cuti sekolah terlalu ramai nak check in beratur ambi masa 1jam lebih jugak dan nak breakfast beratur panjang jugak utk dapat meja , swimming pool ramai kurang selesa Hotel besar bilik banyak tapi lif kecik sangat macam lif hotel budjet kurang memuaskan lif dia masuk stroller dgn 3-4org dah full Booking utk 4 org tapi dapat towel 2 berus gigi 2 semua nak kena mintak sabun dekat tempat cuci tangan tak ada tisu pon ada dalam bilik air sahaja hmm… kurang memuaskan Buffer Breakfast and Dinner ???? ??????????
酒店回復：
Dear Guest,Thank you for posting your kind review. We are delighted that our services and facilities have met to your expectations, and that your stay with us has been a pleasant one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
Guest（家庭旅游） 2025-09-01
the aircond in room and kids room was not very good. can feel the heat instead coldness. after complaint 2 times , manager agreed to transfer other room. better a bit but still can feel hot. stay 2 nights here happy because of breakfast and pool except kids pool was closed for long period 5 days. while watching the progress veryyy slow and my kids has not chance to play the last day we stay here even original the pool should reopen in that day.
酒店回復：
Dear Hazeeq,Thank you for taking the time to share your experience with us. We are glad to hear you enjoyed our breakfast and main pool, but we are sorry for the inconvenience caused by the air-conditioning and the temporary closure of the kids’ pool. While our team tried to assist by transferring your room, we regret that it did not fully resolve the matter.We also understand the disappointment your children felt with the pool’s extended maintenance, and we appreciate your patience during this period. Please know that your feedback is important to us, and we will continue working to improve both our facilities and guest experience.We hope to have the chance to welcome you back for a more comfortable stay.Simply Yours,Anthony QuinGeneral Manager
Guest（情侶） 2025-07-01
Park Royal hotel Melaka is located near to Freeport’s outlet and A farmosa.Staffs are helpful and friendly.swimming pool is beautiful and big.View of the resort is beautiful too.Room is big,comfortable and provides toiletries.breakfast is delicious,lots of variety.Parking is free too.This is my second stay.Will stay again when come to Melaka again.
酒店回復：
Dear SeowThank you so much for your lovely and detailed review!We're thrilled to hear that you had another enjoyable stay with us and that our location, friendly staff, spacious rooms, beautiful views, and delicious breakfast all made a positive impression. It's wonderful to know that the pool and complimentary parking added to your overall experience as well.We truly appreciate your continued support, and we can’t wait to welcome you back for your third stay the next time you’re in Melaka!Simply YoursAnthony Quin General Manager

馬六甲愛化摩沙賓樂雅度假村酒店

客戶評價 由實住客人提供的真實點評

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（情侶） 2025-07-01

客戶評價由實住客人提供的真實點評