馬六甲愛化摩沙賓樂雅度假村酒店-住客評論

Guest user（Travel with friends） 2025-02-01
This is an extension stay from the previous day. I love the ambience & serenity of this hotel (indoor and outdoor), so much i decided to stay another night. While sitting on the room balcony and enjoying the view of the nearby wooded hills, you can hear birds chirping. A definitely satisfying stay.
酒店回復：
Dear ZFH,Thank you for sharing your experience. We are thrilled to hear that you enjoyed the ambience and serenity of our resort so much that you decided to extend your stay. The peaceful surroundings, including the birds chirping while you relaxed on your room balcony, truly make our resort a special place to unwind.We look forward to welcoming you back for another peaceful retreat soon!Simply Yours,Anthony QuinGeneral Manager
Guest user（Couples） 2025-02-01
we had our 2 days 1 night here for my husb bday. complimented with birthday cake as per request. love the resort environment chilly wind by the pool feels like sitting by the beach. had the teh tarik dangdut performance by kak nor, endless smile from her while tarik-ing. however, this morning (4/1/25) we witnessed a slack service from the front service at spice restaurant (breakfast buffet) (a woman staff, sand brown uniform) while waiting for our seat. she was quiet unfriendly with the service. please be professional despite the crowd. overall we will definitely gonna repeat staying here for another ocassion????
酒店回復：
Dear Fadzliana AliThank you for your positive review of our hotel. We are glad that you enjoy our Teh Tarik experience with Kak Nor! and overall vibe of the hotel.We are sorry to hear about the unfriendly staff at the breakfast area but we will assure you that we will look into it and proper training is givenWe look forward to welcoming you back again! Simply YoursAnthony QuinGeneral Manager
Guest user（Family） 2025-02-01
I had a great stay at Parkroyal A'Famosa Resort! ? The service was excellent. The staff were friendly, professional, and always ready to help. Their warm and welcoming attitude made my stay even better. ? This resort is also kid-friendly, making it perfect for families. There are many facilities, including a big swimming pool and play areas, ensuring that both kids and adults have a great time. ? In terms of cleanliness and comfort, everything was perfect. The rooms were spacious, very clean, and super comfortable. The resort has a peaceful atmosphere, perfect for relaxation. ? Overall, Parkroyal A'Famosa Resort is a fantastic place to stay. InsyaAllah I would definitely come back and highly recommend it to anyone looking for a comfortable and enjoyable vacation!
酒店回復：
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a fantastic stay and that our friendly team, kid-friendly facilities, and peaceful atmosphere made your visit special. Your kind words mean a lot to us, and we truly appreciate your recommendation.We look forward to welcoming you back for another enjoyable vacation!Simply Yours,Anthony QuinGeneral Manager
Guest user（Family） 2025-02-01
Everything okay.. Swimming slide is fun for my kids but i think the slide should someone control by the pool lifeguards.normal security guard are on duty to oversee the slide but it not proper to ask normal guard to manage the pool slide.. But overall it is fun..
酒店回復：
Dear Muhmad Nasir,Thank you for your perfect rating and for sharing your feedback. We're delighted to hear that your kids had fun at the swimming slide! We appreciate your suggestion regarding lifeguard supervision and will review this to enhance guest safety and experience.We look forward to welcoming you back for another enjoyable stay.Simply Yours,Anthony QuinGeneral Manager
Guest user（Family） 2025-02-01
Hello there Wanted to lodge complaint. An Unpleasant Experience at PARKROYAL A’Famosa. Check-in for 3 days and 2 nights with 2 kids. I checked in at 12 PM, but only received the room key at 3 PM. However, the room provided was different from what was promised. There was no sofa bed, which I needed the most since I was staying with 2 children. After 3 hours, at around 6pm Ms. Ivy helped to change the room to one on the 3rd floor. The second issue was regarding the swimming pool. Both pools were dirty, covered with algae ,on the floor of pool and smelled. Since I had already promised my children that we would use the hotel’s swimming pool, we had no choice but to swim. But, my children and I developed red, itchy skin with rashes, as shown in the picture. Upon checking Google reviews, I found that many guests had already lodged complaints. The hotel manager replied to the complaints, but there was no further action taken by the hotel. Regards Nuruddin Yusof
酒店回復：
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely regret to hear about the challenges you faced during your stay, and we deeply apologize for any inconvenience caused to you and your family.We understand how frustrating it must have been to wait for your room and then receive one that did not meet your expectations. We appreciate your patience and are grateful to Ms. Ivy for assisting with the room change, but we acknowledge that this should have been handled more smoothly from the beginning.Regarding the swimming pool, we are very concerned to learn about your experience. The health and safety of our guests are our top priorities, and we take such matters very seriously. Please be assured that we have escalated this to our maintenance and hygiene teams for immediate action. We are also conducting a thorough review to ensure that our facilities meet the highest cleanliness and safety standards at all times.Your feedback is invaluable in helping us improve, and we regret that this stay did not reflect the level of service and quality we aim to provide. We would appreciate the opportunity to make things right and regain your trust. If you are open to it, please reach out to us directly at [contact details], and we would be happy to assist you further.Once again, we truly apologize and hope to have the chance to welcome you back for a much-improved experience in the future.Simply YoursAnthony QuinGeneral Manager
Guest user（Couples） 2025-02-01
Service laju. Breakfast ramai at peak hours and because i'm pregnant, they ask me to have breakfast at club lounge ????
酒店回復：
Dear Guest,Thank you for your wonderful feedback! We're delighted that you had a great stay and appreciated our service. We look forward to welcoming you back.Simply Yours,Anthony QuinGeneral Manager
Guest user（Couples） 2025-02-01
"A Tropical Paradise with a Beach Resort Vibe" I recently stayed at Parkroyal A’Famosa Resort for one night, and it was a delightful experience. Although the resort isn’t located by the beach, it truly captures the essence of a beachside getaway with its high planted coconut trees, lush greenery, and constant refreshing breeze. The atmosphere was so relaxing and tropical—it felt like a beach resort without the sand! The room was spacious, clean, and well-designed, with all the necessary amenities for a comfortable stay. The balcony offered a beautiful view of the resort’s landscape, and the gentle wind made it a perfect spot to unwind. The resort’s facilities were quite limited. Aside from the swimming pool and a gym, there wasn’t much to do on the property. There was only one pool table and a foosball table, which felt insufficient for the number of guests. However, the live band performance in the evening was a highlight—the singers had an amazing voice and played a great selection of songs, which added a lively and enjoyable touch to the stay. The breakfast buffet had a wide variety of options, catering to different tastes. However, the long queues during breakfast were a bit of a letdown, especially during the holiday period when the resort was at full capacity. To improve the dining experience, I would recommend opening an additional restaurant for breakfast, such as the Pool Lounge Restaurant. This would help manage the crowd and reduce waiting times, making the experience more enjoyable for guests. Additionally, I waited almost an hour for a Club Sandwich at the Pool Lounge Restaurant, which was disappointing. The service here could definitely be improved to better accommodate guests. Parkroyal A’Famosa Resort is a peaceful and relaxing destination with a beautiful tropical vibe. However, the limited facilities and slow service at the Pool Lounge Restaurant were noticeable drawbacks. With a few improvements, this resort could truly shine. I enjoyed the live band and the serene atmosphere, but I hope the management takes steps to address the issues mentioned.
酒店回復：
Dear Guest, Thank you for sharing your detailed review of your stay at PARKROYAL A’Famosa Resort. We’re delighted to hear that you enjoyed the tropical ambiance, spacious room, and the relaxing atmosphere we strive to create. It’s wonderful to know that our live band performance added to your experience—we’ll be sure to pass along your kind words to the performers!We also appreciate your constructive feedback regarding our facilities and dining experience. Your suggestions, such as expanding breakfast options and improving service at the Pool Lounge, are invaluable to us, and we will certainly look into ways to enhance these aspects for our guests.Your insights help us improve, and we truly appreciate your time in sharing them. We hope to welcome you back for an even better experience in the future!Simply YoursAnthony QuinGeneral Manager
Guest user（Family） 2025-02-01
Nice room. Since we did not able to get to check in together, we had to hang out in our other room and the the staff came over to our room when the room is ready.
酒店回復：
Dear Anuar,Thank you for your feedback. We’re pleased that you found the room nice and appreciated our team's effort in assisting with your check-in process. We look forward to welcoming you back for an even smoother experience next time.Simply Yours,Anthony QuinGeneral Manager
Guest user（Family） 2025-02-01
Great Stay with Excellent Service I had a wonderful stay at Parkroyal,The staff was friendly and attentive, the room was clean and comfortable, and the facilities were well-maintained. The location was convenient, and the on-site restaurant served delicious food. Highly recommend and would stay again!
酒店回復：
Dear Isabelle 0709Thank you for your wonderful review! We're delighted to hear that you had a great stay at PARKROYAL and that our friendly team, comfortable rooms, and well-maintained facilities made your experience enjoyable. It’s also fantastic to know that you loved the delicious food at our restaurant! Your kind words mean a lot to us, and we truly appreciate your recommendation. We can't wait to welcome you back for another amazing stay!Simply YoursAnthony QuinGeneral Manager
Guest user（夫妻／情侶） 2025-02-01
情人節來的，大概評價一下首先酒店位置很偏僻，去雞場街打車要九十塊一次，一個半小時起步，要來住做好心理準備其次房間不算特別大，其他位置衛生狀況都挺好的，除了床品，所有枕頭都有一股特別惡心的臭味，臭味特別大而且是那種腥臭味整體服務人員態度都特別好，見面笑臉相迎
酒店回復：
Dear Guest,Thank you for spending your Valentine’s Day with us and for sharing your feedback. We're glad to hear that you appreciated our service team’s warm hospitality. However, we sincerely apologize for the discomfort caused by the bedding. Your comments are valuable, and we will address this issue to ensure a more pleasant stay for our future guests. We truly appreciate your insights and hope to have the opportunity to welcome you back for an improved experienceSimply YoursAnthony QuinGeneral Manager

馬六甲愛化摩沙賓樂雅度假村酒店

客戶評價 由實住客人提供的真實點評

Guest user（Travel with friends） 2025-02-01

Guest user（Couples） 2025-02-01

Guest user（Family） 2025-02-01

Guest user（Family） 2025-02-01

Guest user（Family） 2025-02-01

Guest user（Couples） 2025-02-01

Guest user（Couples） 2025-02-01

Guest user（Family） 2025-02-01

Guest user（Family） 2025-02-01

Guest user（夫妻／情侶） 2025-02-01

客戶評價由實住客人提供的真實點評